① First Purchase: The service plan can be purchased if the product meets one of the following criteria
· Brand new and un-activated product;
· Aircraft product activated within 48 hours;
· Handheld product activated within the last 30 days;

If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.

② Renewal: Renew DJI Care Refresh (1 -Year Plan) only if meeting all the criteria
· DJI Care Refresh is purchased and one of the following criteria is met:
-DJI Care Refresh (1-Year Plan) has already been purchased.
-DJI Care Refresh (2-Year Plan) has already been purchased.
-DJI Care Refresh (1-Year Plan) and DJI Care Refresh + have been purchased.
-DJI Care Refresh (1-Year Plan) has been purchased and the 1-Year Plan is renewed.
· DJI Care Refresh (1-Year Plan) purchased has not yet expired or expired within 15 days.

Different device models have varying durations for the renewal of DJI Care Refresh. Please refer to the actual purchase information on DJI Store for the specific number of available renewals. On the purchase page of DJI Store, enter the device's serial number (SN). If "The purchase limit of the service plan for the product S/N you entered has been reached, and additional purchase is not available." is displayed, it indicates that the SN is not eligible for DJI Care Refresh renewal.

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